Cancellation/ Refund Policy

 

Thank you for choosing Toffay for your customized gifting needs. As a company dedicated to providing personalized products tailored to your specifications, we strive to ensure that each item meets your unique preferences. Due to the customized nature of our products and the subjective nature of individual preferences, we have implemented the following cancellation and refund policy:

Cancellation: Once an order has been placed and payment has been processed, it cannot be cancelled or modified. This is because our team immediately begins the customization process to fulfill your order promptly. We kindly ask that you review your order carefully before completing your purchase to ensure accuracy.

Refunds: As each product is customized according to your specific requirements, we do not offer refunds or exchanges unless the item received is defective or damaged. In the rare event that you receive a defective or damaged product, please contact our customer service team within 7 days of receiving your order. We will promptly assess the issue and provide a resolution, which may include a replacement of the item or a refund at our discretion.

Refund turn around time is 7-15 working days.

Exceptions: In cases where a mistake has been made on our part, such as incorrect personalization or product quality issues not attributable to customization preferences, we will work with you to resolve the issue satisfactorily. Our goal is to ensure your complete satisfaction with every purchase from Toffay.

Please note that refunds are processed back to the original form of payment used for the purchase. Depending on your financial institution, it may take several business days for the refund to reflect in your account.

By placing an order with Toffay, you acknowledge and agree to abide by the terms outlined in this cancellation and refund policy. If you have any questions or concerns regarding your order, please don't hesitate to contact us at toffay.sa@gmail.com . We're here to assist you every step of the way.

Thank you for choosing Toffay for your customized gifting needs. We appreciate your understanding and support.

Sincerely, Toffay Team